March 2026 - Save 15% OFF Sump & Sewage Pump Installs

Terms Of Service

The terms for service from Manax Plumbing & Pure Water Canada LTD.(“US”, “WE”, “OUR”, “MANAX” or “PWC”) YOU (“YOUR”, “YOURSELF”) agree to the following terms and conditions. If You do not agree to the terms of service, please do not use our services. You understand that service may not be rendered until such time as you have agreed to the terms and conditions set herein.

GENERAL;

The Disclaimer and Terms of Use (the “Terms”) are to be read by you together with any terms, conditions or disclaimers provided in the pages herein. The information, material and content provided in the pages of Terms of Service (the “Information”) may be changed at any time and without notice. Changes may be made to the terms at any time without notice by updating this posting. You agree to review the terms regularly and your continued access or use of our service will mean that you agree to any changes.

SERVICE CALLS;

1. SECURITY;

All customers MUST PROVIDE A VALID CREDIT CARD to be kept “on file”.

Please provide;

  • The full card number.
  • The expiration date.
  • The CVC number on the back of the card.
  • The postal code for where the credit card company sends the invoice for this card.

No charge will be applied to the card at the time of booking.

Once service has been completed, you may instruct the Technician to use this card to pay the invoice for the service provided and you will have the ability to remove this card from “on file” by;

  • Instructing our office staff,
  • Instructing the technician,
  • Logging onto your personal portal where you can view;
  • Past invoices.
  • Estimates
  • Book future service calls
  • Modify your payment option and remove your credit card information.


Should the credit card be removed prior to the completion of the service call we will deem this as a cancellation of your appointment and no refund or compensation will be given.

Please note that NO CREDIT CARD information is stored on any electronic device at MANAX PLUMBING or PURE WATER CANADA. Once entered we have no visibility of the card information and may only remove or replace said information.

2. SERVICE CALL TIME WINDOW;

  • We will provide an approximate time window of when a technician may arrive (Morning or Afternoon time window).
  • We DO NOT provide exact times for service calls, ONLY TIME WINDOWS.
  • As we cannot foresee all possible outcomes of the jobs prior to yours, it is paramount that you provide a cell number where you, or the person onsite can be reached. (We will text and/or call before we come to your home to update you.)
  • If we cannot service you on the day agreed to because of conditions out of our control we will attempt to advise you as soon as we know by TEXT or by PHONE.
  • There will never be a “Missed Call” charge to you, and we will not provide compensation to you should we be unable to provide service within the agreed call window.

3. YOU OR YOUR AGENT WILL BE AVAILABLE;

You MUST advise our call taker of the cell number of the person who will be the contact onsite so that our automated system can provide status updates as to the arrival of our technician and of your service call. You may respond to this text with information, picture, etc. to update us with anything that you deem important as it relates to the service call.

Because you will receive a text at the mobile number you provide AND should no one be at the location when we arrive, we will ;

  • Attempt to call the number(s) in your account that you provided.
  • Wait approximately 15 minutes onsite, during which time we will attempt to contact you again.
    Please note: This time is chargeable and will be added onto the invoice.
  • Should you not be available or unreachable and the 15 minuets expire, you will;
  • Be billed a “Missed call” charge that will be charged to the credit card on file before any further service will be provided.

4. MANAX OR THEIR TECHNICIANS MAY CONTACT YOU;

Prior to arriving, a technician or office staff may call you to confirm that you are in fact home. Please be aware that this number may appear on call display as “Private Caller” or “Unknown”. Please answer this call. Should you not answer this call, we may proceed to the next call on our schedule and may not have appropriate time left to return to your location to complete the service as you requested. Because you provide a cell number, you will receive text updates to keep you informed of who the technician is and approximately when they will be arriving as well as a text notification when they are on the way to your location.
You may remove this permission at any time by advising our office staff.

5. CANCELLATIONS / “MISSED CALLS”;

Subject to the above, you may call us at least 24 hours before your call window to cancel with no charge to you. Should you so desire, you may then book a new appointment time.

If however, you call within the 24 hour prior to your time window you may be billed a “Missed call” charge at our discretion. All “Missed Call” charges are billed out at the current service call amount, and one hour labour plus tax. This charge will be charged to the credit card you have provided.

6. PARTICULARS OF AND ADDITIONS TO THE SERVICE CALL;

Please be as specific as possible with the call taker or while booking online about the service you require. We cannot and will not provide other services that are not disclosed when the original call was taken, however, we would be more than happy to return at a later date to make those repairs for you.

7. EMERGENCY CALLS;

Emergencies are the following only;

1. Plugged Main Drains. Complete loss of service or flooding of raw sewage.
2. Plugged Toilet (if it is the only one you have.)
3. No Water Calls. Eg. Pump Failures, Burst Pipes, ETC.

Misrepresentation of an emergency call will incur a surcharge of $150.00, Monday to Friday 8am to 5pm, and $250.00 for anytime thereafter, including weekends, over and above any other charges including our minimum charge or missed call charge.

We always attempt to service customers with emergent situations as fast as possible. We ask for your understanding should we need to reschedule your service call due to one of these situations arising.

You will never be charged a “Missed Call” and we do not provide compensation should we need to reschedule your service call due to an emergency situation arising.

8. CANCELLATION OF AN EMERGENCY OR AFTER HOURS CALL;

If a technician has been dispatched, and, if you cancel an emergency call, you will be billed a cancellation charge of $150.00 Monday to Friday and $250.00 on weekends and after hours.
This charge will be applied to the credit card you have provided for us to keep on file.

9. SERVICES WE PROVIDE;

We are a Plumbing, Well Pump and Water Treatment Company. As such we service plumbing related items and systems, well pumps, irrigation pumps and related pressure systems, hot water tanks & tankless systems, water softeners, iron removers, UV systems, RO systems and other such related industry items. We will not make repairs or alterations to other services such as electrical, HVAC, boilers & hydronic heating system, framing etc.
If you are unsure if we service your item please just ask and we would be happy to clarify.

10. MINIMUM CHARGE;

We charge a service charge for all calls to cover costs such as, but not limited to, the following;

  • Fuel Costs: Covering travel to and from the customer’s location.
  • Carbon Tax: Covering the cost of the federal carbon tax.
  • Vehicle Maintenance: Repairs, upkeep, and insurance for company vehicles.
  • Tools and Equipment: Maintenance, replacement, and calibration of tools used by technicians.
  • Administrative Expenses: Office supplies, software, and other necessary tools for scheduling and managing appointments.
  • Liability Insurance: Protecting the company and customers from damages caused during services.
  • Worker’s Compensation: Insurance for technicians in case of injury on the job.
  • Licensing: Fees associated with maintaining necessary certifications and adhering to local regulations.
  • Training and Certification: Ensuring technicians stay up to date with industry standards.
  • Uniforms and Safety Gear: Providing branded uniforms and personal protective equipment (PPE).
  • Pre-Service Coordination: Time spent on scheduling, route planning, and preparing for specific job requirements.
  • Office Staff Salaries: Payment for administrative staff who manage bookings, customer service, and invoicing.
  • Facility Costs: Rent, utilities, and upkeep of office or warehouse space.
  • Marketing and Advertising: Costs to promote the business and acquire new customers.
  • Convenience Services: Providing text or call updates about arrival times and service windows.
  • Warranty Administration: Managing warranties for work performed or products installed.

11. OUT OF AREA CHARGES;

Should you required our service in an area we do not normally service we reserve the right to add an additional charge for the extra time to get to and back from your location. You may inquire from the office if there will be any such charge for your area.

12. LABOUR CHARGES;

We charge a minimum of 1 hour for all service calls. After the first hour we charge by the half hour rounded up to the nearest half hour.
While we attempt to stock our trucks with a variety of materials we are unable to account for every option or outcome that we may encounter and as such will bill for any time required to order, purchase or pickup material for your job.

13. AFTER HOURS CHARGES;

In keeping with Governmental regulations, we must pay our employees overtime for travel or time on job falling outside the normal work hours. All after hour and weekends calls are billed out at double time starting from the time the technician leaves their last location until they have completed your job. There is no surcharge for parts and are thus billed at regular rates.

14. LABOUR WARRANTY;

We want you to be 100% Satisfied with Manax Plumbing. This is why we strive to give you the highest possible level of service. This is also why the workmanship and materials that we provide are covered by a 1 year warranty. Should any defect in material or workmanship occur during this period, we will, at our discretion, repair or replace the affected item at no charge. Manax Plumbing does not cover consequential or incidental damages or for any work required to access to the material or workmanship that has failed for any warranty related issues. Any warranty from a Manufacturer supersedes any warranty expressed or implied by Manax Plumbing or any employee of Manax Plumbing.

You can take care knowing that the work is completed and/or overseen by technicians registered with the Skill Trades Ontario for plumbing work and water treatment installation and repairs, with the Ministry of the Environment for well pump installation and upgrades, and T.S.S.A. for gas hot water tank and tankless installations and repairs. In the unlikely event that there is a problem you can rest assured knowing that you are protected by our liability insurance for any work that was completed by Manax Plumbing. All of our employees are covered by WSIB as mandated by law. Certificates are available upon request (a charge may apply for office administration).

15. WARRANTY FOR DRAIN CLEANING;

We do not warranty drain cleaning jobs unless a video inspection has been completed. This is an extra cost to the drain cleaning service and the warranty will only extend to the current condition of the drain. The warranty for drain cleaning is 30 days if the video inspection option was included in the service. Any material that enters the drain that is not normally flushed down a drain will result in another drain cleaning charge even if a video inspection was conducted.

Examples of items are designed to flow easily through plumbing systems and won’t normally cause blockages or damage:

  1. Kitchen Sinks:
  2. Cold or Hot water (to keep pipes clear and prevent grease buildup).
  3. Small food particles.
  4. Liquids like water, coffee, or juice (no pulp or solids).
  5. Bathroom Sinks, Showers, and Tubs:
  6. Water.
  7. Soap residue.
  8. Toothpaste.
  9. Shampoo and conditioner.
  10. Shaving cream.
  11. Toilets:
  12. Human waste.
  13. Toilet paper (moderate amounts).

Examples items can cause clogs, damage, or environmental harm:

  1. Kitchen:
  2. Grease, Oil, or Fats: These solidify in pipes and cause blockages.
  3. Fibrous Foods: Celery, potato peels, corn husks, and artichokes can tangle or stick in pipes.
  4. Large Food Scraps: Even with a garbage disposal, large pieces can clog the system.
  5. Coffee Grounds: These can build up over time and form clogs.
  6. Eggshells: Their gritty particles don’t break down easily and can create blockages.
  7. Bathroom:
  8. Hair: Hair binds with soap and grease, creating clogs.
  9. Dental Floss: Non-biodegradable and can tangle with other debris.
  10. Wipes: Including “flushable” wipes and can cause blockages.
  11. Feminine Hygiene Products: Tampons and pads absorb water and expand, leading to clogs.
  12. Cotton Products: Cotton balls, swabs, and pads don’t break down and can clog pipes.
  13. Medication: Can harm the environment if not disposed of properly.
  14. Toilets:
  15. Wet Wipes: Despite being labeled flushable, they often don’t break down.
  16. Paper Towels or Tissues: Thicker than toilet paper and don’t dissolve easily.
  17. Diapers: Absorbent and non-biodegradable.
  18. Cat Litter: Even “flushable” litter can clog pipes and harm septic systems.
  19. Plastic Items: Q-tips, wrappers, or small toys.
  20. General Household:
  21. Paint, Solvents, and Chemicals: Harmful to plumbing and the environment.
  22. Cooking Oils: Even small amounts can accumulate and cause clogs.
  23. Large Solids or Objects: Any item that doesn’t dissolve or break down easily.

16. PARTS WARRANTY;

All Parts are warrantied through the Manufacturer and not through Manax. Should you have any questions about parts warranty please inquire with the manufacturer. Please be aware that most manufacturers DO NOT cover the cost of labour to remove, return or install any warranted parts.

17. RESPONSIBILITY TO MONITOR AREA;

It is the responsibility of the owner or their agent to monitor the completed work for a continuous 72 hours immediately following the completion of work by Manax for leaks, and in the unlikely event a leak should develop, control the leak by any means necessary. This may include turning off the water supply and draining the system of water. Please call us as soon as possible to make arrangements for further repairs. There will be no charge for this follow up so long as the cause is a defect in the workmanship of Manax. Manax will not be responsible for any damages as a result of leaks not reported to us immediately and if no actions were taken in a timely manner to control said leak. Because of the potential for leaks and damages, any continuously unoccupied or monitored building following service by Manax will have the water system left off. Upon the arrival of the owner or their agent they may turn on the system and monitor immediately for leaks. Should there be a period where no person may monitor the system, it is to be turned off to mitigate the possibility of damage occurring.

18. PAYMENT TERMS;

ALL PRICES ARE CASH DISCOUNTED. ALL JOBS ARE C.O.D.

FOR PAYMENT AND ACCEPTANCE OF ESTIMATES;

RESIDENTIAL CUSTOMERS;

  • Payment is expected upon completion of your service call unless other arrangement are made with the office. For your convenience we accept Visa, Master Card & American Express, and Interac E-Transfer, debit transactions* (Available in store only).
  • There will be an convenience fee of 3.25% of the total, including tax, tip, etc., for any invoice totaling $1000.00 or more.
  • A 50% deposit of the full amount (including Tax) is required upon acceptance of any estimate. A further 25% upon commencement of work, followed by the remaining 25% upon completion of the work unless the remainder of the work can be completed in 1 day in which case the balance will be due upon completion.
  • All materials remain the property of Manax Plumbing until paid in full. Manax reserves the right to reposes any materials or equipment that has not been paid for in full.
  • No terms will be given directly through Manax Plumbing. No exceptions.
  • Rentals and financing are available. Please inquire in store or with sales staff.
  • A $100.00 fee will be charged for all NSF returned cheques or charge backs to cover Bank charges, Office Administration and other inconveniences.
  • A charge of 2% per month or part thereof (26.8% per annum) shall apply for any outstanding balance effective the first day after the completion of the job.
  • A Lien will be placed on any real property where work was completed should the entirety of the invoice amount not be paid in full on the day of the service / installation being completed. Any and all cost associated with placing or removing this lien will be added to the outstanding amount owed to Manax. We will also seek compensation for damages to the material / equipment and or for loss of time or associated cost with enforcing our rights under this agreement.

COMMERCIAL / INDUSTRIAL CUSTOMERS;

  • Any account terms will be;
  • OAC. An application must be filled out and accepted prior to work commencement and a fees may apply for this process,
  • Net 30 unless otherwise agreed to in writing and,
  • Have credit limits.
  • A 50% deposit of the full amount (including Tax) is required upon acceptance of any estimate. A further 25% upon commencement of work, followed by the remaining 25% upon completion of the work unless the remainder of the work can be completed in 1 day in which case the balance will be due upon completion.
  • For your convenience we accept Visa, Master Card & American Express and Interac E-Transfer, debit transactions* (Available in store only).
  • there will be an convenience fee of 3.25% of the total, including tax, tip, etc., for any invoice totaling $1000.00 or more
  • A service charge of 2% per month or part thereof (26.8% per annum) shall apply for any
    outstanding balance past the net 30 day mark.
  • A $100.00 fee will be levied for all NSF returned cheques or charge backs to cover Bank charges, Office Administration and other inconveniences.
  • A Lien will be placed on any real property where work was completed should the entirety of the invoice amount not be paid in full on the day of the service / installation being completed. Any and all cost associated with placing or removing this lien will be added to the outstanding amount owed to Manax.

19. OTHER TERMS & CONDITIONS;

The owner or their agent shall not contract any work directly or indirectly with the subcontractors, suppliers or sub trades of Manax Plumbing. All business related to the Plumbing, Water treatment or Well System will be conducted through Manax Plumbing exclusively.

The owner shall remove all items from the work areas and any areas required for access by Manax Plumbing. The owner shall remove articles from the walls and other locations that are not secure or may be dislodged or damaged, in all areas of the building affected by the work and/or access to the work and/or services. Manax Plumbing holds no responsibility for items left by the owner in any areas that are affected by the work, including access points and traffic through the building. Should the area not be free of obstruction or items a charge will be levied for time required for the area to be cleaned by the home owner or their agent at the current rate charged per hour or part thereof per technician by Manax Plumbing for wasted time.

The owner acknowledges that space may be needed and must be provided at the site for the storage of material and equipment and that any stored material and equipment are under the responsibility of the owner.

Any additional site meeting shall be subject to an additional minimum 4 hour labour charge, plus additional hourly labour charge for any time committed beyond the 4 hours following arrival.

If it is required to move service meters, payment of any service connection fees or service upgrade fees are the responsibility of the owner.

If included in an estimate or quote, installation is for simple fixtures only. If the owner chooses another fixtures that requires more time to install, that time will be an extra to the estimate or quote. All rough ins are as per industry standard dimensions. Please be aware that not all fixtures are the same and it is your responsibility to furnish rough in dimensions, cut sheets and/or fixtures before work commences. Any modifications required after the acceptance of an estimate or quote is the responsibility of the owner and will be billed at a minimum 4 hours, plus additional hourly labour charge for any time committed beyond the 4 hours following arrival and is due upon completion. See “EXTRA & CHANGES”

Materials to complete said aforementioned changes are considered an “extra”. Manax Plumbing will not be responsible for any cost associated with the facilitation of the aforementioned changes.

A copy of any drawing/plans must be provided to Manax Plumbing before work commences. If drawing are not provided and/or the rough in dimensions and styles are not included within the plans, then a list of fixtures and where they are to be installed must be provided in writing and locations marked for their installation. If no list or drawings are provided any changes or omissions are not the responsibility of Manax Plumbing and will be billed as an “extra”. Should a further visit be required a 4 hour minimum plus time to make required repairs or changes will be billed.

The owner agrees to permit Manax Plumbing to display a sign on the property until two full weeks after the completion of the project (at which time they may contact Manax Plumbing for the removal of said sign), and to let Manax Plumbing use photos of the project for participation in awards programs and for promotion, in print, in the media, or for website use. Manax Plumbing will not release your information to a third party at any time without your express permission. On occasion we may wish to give your name as a reference to future clients and will contact you for your consent to do so.”

Except as otherwise itemized, all materials to be removed from the premises shall be disposed of by the owner, and if any such removed materials can be salvaged, reused or recycled, the benefit shall belong to Manax Plumbing. The owner may designate an area to deposit excess or unusable material on site.

20. QUICK EXCLUSION LIST;

• Any changes to building or other codes related to work being completed after date of acceptance.
• Any work requiring existing system to be brought up to code not described in estimate or invoice
• Cutting and removal of drywall, insulation or concrete to access or install plumbing in walls, floors or ceilings or repairs to the aforementioned.
• Hot water tank or tankless units not described above in estimate or invoice.
• Mixing valves.
• Building of any walls, ceilings, partitions or other non-plumbing related construction or modifications.
• Building Permits.
• Time needed or waiting for inspections / inspectors.
• Trap seal priming valves.
• Water treatment systems or parts thereto not described in the estimate or invoice.
• Well pump systems or parts thereto not described in the estimate or invoice.
• Finishing trim out and labour.
• Landscaping – sod, retaining walls, asphalt, interlocking stone, etc.
• Electrical – panels, conduit for wiring, disconnects, switches, plugs, feed lines etc.
• Flooring.
• Painting.
• Trenching.
• Any other non-plumbing work.
• For a complete list please see below (Exclusions)

21. EXCLUSIONS;

Unless otherwise stated on the Invoice or Estimate, the following are not included in any pricing provided by Manax Plumbing;

Structural Cutting. Including but not limited to Excavation, Backfilling, Compacting, Boring, Chipping Coring, Painting, Priming, Wall Papering, Drywall – removal or repairs, Surface preparation, Patching, Restoration, Plastering, Concrete Work – Cutting – Removal – Repairs – Patching, Tiling, Grouting, Caulking. Rigging, hoisting, relocating, setting-up, or commissioning materials or equipment either existing or supplied by others. Electrical work or connections. Gas (or other fuel) Connections. Vapor barrier, Fire barriers, non-plumbing related insulation. Removal or disposal of asbestos, mold or contaminated soils or materials. Main water shutoffs. Sprinkler systems. Permits, Licenses, Blueprints, Drawings, Parking fees/fines. Material storage costs. Removal of construction debris and waste or any excavated material. Temporary heat, light, power or sanitation required. Night, weekend or holiday work. Carrying out work during such time frames (outside our control) shall be subject to additional rates and fees. Proper or improper operation, installation, or malfunctioning equipment, material, systems and/or any attachment thereto, whether existing, concealed, or supplied by others, Damage or malfunction of newly installed material or equipment resulting from the users or their agents misuse, abuse, incorrect operation or lack of necessary maintenance. Any such situation shall void all warranties.

Any delays preventing us from carrying out our work which resulted from incorrect or defective material supplied or caused by the Client or the Clients Agents. Such delays shall be subject to additional hourly labour charges based upon our additional time committed, and/or an additional minimum of 4 hours labour charge for each additional site visit required as a result to remedy the situation.

22. HIDDENS & UNKNOWNS;

All Pricing For New plumbing Rough-in Estimates is based on Stick Frame Construction. (Wood Framing) If other means of constructions are to be employed the customer must inform Manax in writing (this does not include blueprints) as to the technique being used and any special instructions required or that must be observed.

While we make every effort not to damage any pipe, wire or other hidden item we cannot know what is concealed in walls, ceilings or under floors. Any information that the owner has about any hidden items must be provided in writing before work commences on the project. Due to the nature of the work needed to be completed and the fact that some of the work needing to be carried out involves accessing pipes and mechanical systems that may be hidden in walls, ceilings and floors, Manax Plumbing cannot and will not be liable for any damage arising from accessing said systems. If any damage occurs it is the responsibility of the owner or their agent to make or acquire said repairs, or reimburse Manax Plumbing for repairs made on their behalf. Manax Plumbing is a Plumbing, Water Treatment and Well Pump Company and as such will not make any repairs to items not directly considered to be part of those trades. Should any of the work require digging or other such excavating, “locates” must be ordered and received before any work will commence as per Ontario Law. Should the Owner/Agent forgo this, it is then the owner/agent and only the owner/agent that shall bare responsibility for any damage, destruction, or other situations arising including but not limited to death, destruction of property, loss of use, loss of income, fines levied, etc.

23. ERRORS or OMISSIONS;

Any errors or omissions in an estimate, quote or invoice, whether by omission of the owner or Manax Plumbing, will not hold Manax Plumbing liable for the completion or related cost of said error or omission.
Please advise us if there is anything missing from the estimate or quote that you feel should be included or was missed.

24. EXTRA & CHARGES;

Any changes to the scope of work on the estimate/quote/invoice must be in writing, either written or electronic, and changes must be agreed to by both parties. All changes are considered an extra and will incur a charge that is over and above any work stated in this estimate/quote/invoice. Depending on the extent of the extra, a deposit may be required. All extra costs will become due immediately upon completion of said extra. The minimum charge for an extra or change will be a 4 hour charge plug materials.

25. ACCEPTANCE;

Our estimates or quotes are considered accepted when either a deposit is paid or payment (whether in full or in part) is received, when a purchase order is received by Manax Plumbing or when written confirmation or acceptance is received either by electronic or other suitable means.

Upon acceptance our estimate becomes a contract.

The customer shall contact Manax Plumbing to set a date for the work to commence as soon as possible after acceptance. Work shall commence no later than 30 days after arrival of all materials unless otherwise agreed upon in writing or stated in the estimate or quote. Manax Plumbing shall not be responsible in any way for delays outside the control of Manax Plumbing. If work has not commenced as stated above the estimate or quote will become null and void and any cost incurred by Manax will be deducted from any monies returned to the customer.

26. CANCELLATIONS OF SERVICE CALLS;

Any cancellations will incur a minimum 25% fee for the return of materials ordered and will be deducted from any monies returned.

27. WATER TEST RESULTS:

All pricing for water treatment equipment is based on testing done on the day of the initial visit or results supplied by owner/lab. Please note that water quality can and does change over time and may affect the operation of the units installed or the quality of the product water. Manax cannot know the future quality of the water supply and thus cannot guarantee the quality of the product water if parameters change.

28. MANAX FAMILY AGREEMENTS AND PLANS (residential only);

What’s included in a MANAX FAMILY AGREEMENT Plan?

Should you decide to become a Manax Family plan member, your service agreement plan provides coverage of the below specified diagnostic and repair work, subject to the exclusions set out in this document in conjunction with the service plan description. Your service plan coverage extends only to the plumbing, related piping, drains inside your home and waste drainage within the boundary of your property up to the point of connection to the main municipal drain & water treatment systems. Where common elements apply (e.g., condominium units and shared drains), coverage extends only to the point of connection to the common elements. Your plumbing, drain & water treatment system must be in accordance with your local Plumbing Code in order to be eligible for coverage. (Not all water treatment devices apply. Please inquire before accepting an agreement.)

What’s included:

  • No pre-inspection needed for most plans.
  • No deductible.
  • Coverage of piping and drains inside your home.
  • Waste drains within the boundary of your property to the connection point to the main municipal drain.
  • Diagnosis and repair of hot and cold water pipes, outside hose bibs (not frost-free), stop and waste valves, piping to your humidifier and refrigerator. (e.g., laundry valves, hot water tank valves, faucet supply valves, fridge valves, boiler feed valves, etc.)
  • Mechanical pop-up stoppers.
  • Toilet flange repair.
  • Humidifier valves.
  • Inspection and repair of backwater valves.
  • Diagnosis and repair of blocked toilets, sinks and showers.
  • Diagnosis and repair of moving parts within the toilet tank.
  • Diagnosis of blocked below-grade wastewater drains.
  • If required, a once-per-contract year auger and camera scope of the main drain blocked below-grade drain.
  • Replacement of existing mixing valves. (other than those in hydronic heating systems)
  • Replacement of primer line to laundry tub.
  • Replacement of moving parts within the toilet.
  • Replacement of piping to your humidifier and refrigerator. (shut off valve that connects to the appliance)
  • 15% discount off our current parts and labour charges for permanent below-grade drain repairs and a 15% discount on fixture upgrades and improvements.

What’s not included:

  • Faucets bodies or replacement .
  • Repair or replacement of fixtures or equipment. (for example, water heaters, water softeners, radiators or toilet tank and bowl)
  • Well Pumps & Well Pressure Tanks.
  • Mixing valves contained in hydronic heating systems.
  • Replacement of galvanized, lead, cast iron or non-pex plastic piping.
  • Repair and replacement of equipment, including, but not limited to, septic systems (outflow pipes), boilers (piping and valves), radiators (piping and valves), humidifiers, hot tubs & swimming pools and equipment, sewage pumps, sump pumps and backup systems, sink basins, toilet seats, toilet tanks or bowls, bathtubs, showers & enclosures, bidets, refrigerators, washing machines, dishwashers, out-building supplies, decorative garden features, rainwater downspouts or eavestroughs, weeping tiles, back-flow preventers, check valves, radiant in-floor heating and Sani-flo electrical units for toilets.
  • Repair or replacement of water heaters, water softeners, water filtration systems not specified in the service agreement.
  • Repairs made necessary as a result of faulty fixtures, appliances or
  • equipment and consequential damages.
  • Hydro jetting of drainage lines.
  • Repairs of blow grade drains.
  • Installation of new or replacement backwater valves.
  • Repair or replacement of motors, heaters, jets or related piping.
  • provided to bathtubs, hot tubs or swimming pools, etc.
  • Fresh water tubes and drain tubes related to appliances.
  • Heating equipment piping/drains, or septic systems and their
  • outflow pipes.
  • Pipe replacement required where pipe design/integrity has
  • resulted in poor pressure (e.g. the calcification of galvanized or
  • lead piping or integrity problems related to hard water)
  • Replacement of water pipes at the request of the home owners insurance or other third party.
  • Drain piping repairs caused by improper installation or settling.
  • Well pumps and associated systems.
  • Changes to or problems with municipal water services.
  • Faucet repair and replacement including washers, cartridges in taps
  • Routine plumbing inspection
  • Cleaning of catch basins
  • Frozen pipes and/or repairs to pipes damaged by frozen pipes
  • Mobile homes.

Additional benefits

Once each year, a plumber will give your home a thorough inspection, you must schedule this service and FREE plumbing system adjustments, including all connected equipment. The complete list includes up to 100+ different items…a $500 value alone! Here’s a preview of just a few:

  • All of your toilets are checked and tested for leaks and smooth operation. Any needed adjustments are FREE!
  • All of your faucets are tested and must pass a rigid performance test. If they don’t, they’ll be adjusted where possible FREE of charge.
  • FREE minor leak repairs on faucets.
  • All of your exposed water lines are checked for damage or potential signs of leakage.
  • All of your piping under your bathroom and kitchen sinks are checked for any sign of potential water damage.
  • All of your kitchen and bathroom drains are checked above and below sinks for leaks and performance checked for clogs.
  • One minor drain clearing will be performed each year for FREE.
  • Your washing machine hoses, connections and valves are thoroughly checked and tested.
  • You will receive one pair of stainless steel braided washing machine hoses installed for FREE.
  • Your water heater is checked for safety, leaks and signs of corrosion.
  • Water waster audit will be performed, showing you areas you can save water and money.
  • Any concerns or questions you have about your home’s plumbing will be gladly answered.
  • Your water softener time will be corrected.
  • And more…

Priority service

As a Manax Family member, you’ll go to the front of the line and to the top of our appointment book if you ever need emergency plumbing service, no matter what. For after hours emergencies, you’ll never be charged overtime rates for a technician to arrive at your door. If you move within our service area, you may transfer your membership to your new home (inspection will need to be completed first) or it can be transferred to the new homeowner.

Member only specials

You’ll never pay full price for any service or product!

10% off plumbing repairs.

20% savings on add-on products.

10% savings on new installations of Manax or PWC provided products.

5% savings on installations on customer provided products.

(Incentives can not be combined or added to any sales pricing.)

Extended Warranties

As a member you will automatically receive an additional one year warranty on our already industry-leading one year warranty on all labour, repairs and replacement parts supplied by Manax.

(Manufacturers warranty supersedes Manax warranty)

Referral Bonus

We believe in this program so strongly that we are willing to offer you a $50.00 bonus for every referral that signs up for a minimum 1 year program.

Referral bonus paid at/on the anniversary date of the referral.

Costs of additional repairs.

If physical drain repairs (e.g., main drain replacement, power flushing of grease blockages or reconfiguration of internal drains) are necessary, you will be charger at the lower member rate for the work required to prevent further drain blockages; however, your service agreement coverage does not cover any such physical repairs. No further work will be performed on the drain until physical repairs have been made in respect of the problem originally diagnosed. This plan does not cover repairs or replacements made necessary as a result of improper installation or settling, faulty fixtures or equipment, code changes or changes to or problems with municipal water services.

Cancellation or transfer of plans.

You may cancel your Plan by providing notice 60 days prior to your Plan renewal date.

If a multi year membership is canceled before the annual renewal date, only the amount for that remaining year(s) will be fully reimbursed minus a cancellation fee of $25.00.

When transferring your membership to a new homeowner, the new homeowner must apply and be approved OAC.

Other Stipulations

  • Member discounts cannot be used in conjunction with any other discount or offer unless specified.
  • All specials/discounts are for residential clients only and do not include commercial clients. Only one Member Protection Plan per household Unless specific devices are added to the plan.
  • Prices and coverage are subject to change.
  • Each Plan is different and may have limitations and exclusions based on the plan chosen. If you have any question please call 1-888-349-7971 for details. The plan agreement may over ride this agreement as to inclusions or limitation specifics.
  • Faucets parts must be readily available at standard plumbing supply houses. Specialty faucets such as but not limited to Hans Grohe, Grohe, Riobel, Aquadis, ETC, any offshore manufactured or imported faucets or any house branded faucets such as but not limited to Glacier bay, Uberhaus, Danze, ETC. are not covered under this plan. Any return visits required for “wrong parts” or other such situations not allowing for installation at the time of the visit that require a return visit will NOT be covered under any plan. Manax is not responsible for the functionality of fitment of the parts.

The price of any service agreement plan does not include HST. Manax Plumbing & Pure Water Canada LTD. reserves the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply. Must sign up for a one-year commitment, regardless of the method of payment, and Plan will be automatically renewed by Manax on a yearly basis with cost increase included. Should the customer not accept the increase they may cancel at anytime within the first 30 days after renewal so long as no service has been provided.

29. OTHER SERVICES OFFERED;

• Constant Pressure Systems
• Well Pumps
• Pressure Tanks
• Pump Controls
• Water Softeners
• Iron Removers
• UV and Hydrogen Peroxide Systems
• R.O. Systems

30. VALIDITY;

Our estimates / quotes are valid for 30 days from the date on the estimate/quote unless otherwise stated in writing. Should you require an extension please ask as we cannot guarantee prices past the 30 day mark.

31. NON DISCLOSURE;

Reproductions, distribution, or disclosure of any contents of this document or of any plans or drawings for work, or use of same other than for work by Manax Plumbing, or for internal purposes of the owner, is prohibited except with the written permission of Manax Plumbing. This document and its contents are copyright© Manax Plumbing. The names and logos of third party products and companies in this or any document from Manax are the property of their respective owners and may also be trademarks.